All orders are shipped out within 24 hours of receipt.  Where we are out of stock of an item we will contact you via email to ask if you wish to wait or choose something else from our extensive range.

If you need the order supplied quickly, you need to choose Express Post which is guaranteed by Australia Post to arrive to you within 24 hours of us sending it.  You can usually expect to receive this within 2 working days of your order.

If you choose normal post there is no guaranteed delivery time.  Australia Post can take anywhere up to 10 days to deliver these parcels.  They can also be as quick as 2 – 3 days.

If for any reason there is a problem with your goods, please contact our office to organise a replacement.   Merchandise other than CD’s are not exchangeable if you change your mind once you receive the goods, however on CDs we offer a 10 day guarantee that if  you are not happy with the CD you may exchange it for something else.

There are no exchanges, refunds or credits on download music so please choose carefully.

Workshops and courses are refundable if cancelled by us, but if cancelled by you please note the cancellation policy on each workshop booking page.